Most platforms force you to choose between voice and WhatsApp. We don't. Every plan includes both, with AI agents that work the channels your customers actually use.
AI voice agents take calls in natural conversation. They book appointments, qualify leads, and answer FAQs — then hand off to a human with full context. Local numbers in Nigeria, Kenya, Ghana, South Africa, and Uganda.
Not bolted on. Native WhatsApp Business with templates, media, and broadcast replies — because that's where your customers actually message you. AI handles the volume; your team handles what matters.
Pre-built workflows for the conversations that fill your day. Each one configurable in minutes, not weeks.
A lead calls. Your sales rep is busy. The AI qualifies, books a callback, and routes the right person — no missed revenue.
See the flow →HealthcareFront-desk staff stop juggling calendars. The AI books, moves, and cancels — and never lets a slot stay empty.
See the flow →BankingVIP clients skip the queue automatically. Relationship managers see full client history before they pick up.
See the flow →E-commerceResolve every order issue, and keep the customers you've worked hard to acquire.
See the flow →Real estateProperty enquiries come in at all hours. The AI qualifies budget, neighbourhood, and timeline before your agent calls.
See the flow →Routine support questions resolved overnight. Complex ones handed off with full context for the morning team.
See the flow →Refunds, tracking, order changes—the same questions fill your inbox every day. The Simplexi AI Agent resolves them across chat, email, and WhatsApp, and passes complex issues to your team with full context.
reduction in response time
decrease in handling time
No more asking customers to repeat themselves. Simplexi loads their full history instantly and AI suggests the right response based on your policies.
minimum time saved per agent per day
overall average wait time
Conversations reach the right person automatically based on rules you set. Trending issues surface before they escalate, and performance stays visible across every channel.
reduction in handling time
who use chat place an order within 24 hrs
Every conversation, one screen.
Everything your team needs to resolve conversations faster. One screen. Every client profile is loaded. Every conversation history is visible. Every channel connected. Your team stops hunting for context and starts resolving — faster.
Learn moreRoute, automate, and orchestrate every conversation.
Conversations reach the right person automatically. Routine tasks run without manual work. Your team never manually triages again. Every conversation finds the right agent automatically — by skill, language, client tier, or priority.
Learn moreMeasure what satisfies clients. Improve what does not.
Real-time analytics, AI-powered insights, and automated QA — everything leadership needs to track performance and prove impact. Sentiment scores on every conversation. At-risk clients flagged before they leave.
Learn moreEvery channel your clients use. One screen for your team.
Voice, WhatsApp, SMS, Facebook, Instagram — your clients use what is convenient for them. Your team handles everything from one place. The Simplexi AI Agent takes care of the routine so your team can focus on what actually needs a human.
Learn moreResolves queries autonomously. Every question answered. Any hour. Zero waiting.
The Simplexi AI Agent is not a chatbot. It learns from your own Knowledge Base — your products, your policies, your exact language. It handles the volume. It never sleeps. And when something genuinely needs a human, it hands over with full context already loaded.
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